Our Terms and Conditions
Last updated: Oct 02, 2023
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website (the "Service") operated by Consumer Products Innovations ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Consumer Products Innovations INC (“us”, “we”, or “our”) operates the www.zendrop.com website (hereinafter referred to as the “Service”).
DISCLAIMER REGARDING LEGAL ADVICE
The website and its content do not constitute legal advice. If you need legal advice, please contact an attorney directly. CPI, Inc. does not make any warranty about the content of the service, despite our best efforts to keep the content as reliable and accurate as possible.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Orders placed going to the following countries are subject to additional fees, due to high shipping costs:
- Saudi Arabia
- India
- Brazil
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Subscriptions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Consumer Products Innovations cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Consumer Products Innovations customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Consumer Products Innovations with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Consumer Products Innovations to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Consumer Products Innovations will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Our proprietary Product Sourcing feature will only be accessible for orders that are made by our users’ "end customers", and will not be accessible to orders placed through "test orders".
Free Trial
Consumer Products Innovations may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Consumer Products Innovations until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Consumer Products Innovations reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
Consumer Products Innovations, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Consumer Products Innovations will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Refunds
Consumer Products Innovations is not required or obligated to provide refunds for any subscription products. However, in certain circumstances, Consumer Products Innovations may consider refund requests on a case-by-case basis, solely at its discretion.
If you need to refund a customer for any reason relating to a physical product, Consumer Products Innovations may provide a refund to you, provided that the request is made within 30 days of payment and that you provide proof of the refund to us. Please note that the decision to grant refunds is at the sole discretion of Consumer Products Innovations.
If you receive a damaged or defective product, you must submit a high-quality image or video of the damaged or defective product within 7 days of delivery or being deemed lost. Consumer Products Innovations will then decide whether to issue a refund or replace the product, at its sole discretion.
Branding
Personalized Branded Thank You Cards are only available for orders that contain products from the Zendrop Fulfillment catalog. Refunds for membership fees will not be issued because of the absence of Branded Thank You Cards for shipments containing products from other suppliers.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Consumer Products Innovations
Consumer Products Innovations has no control over, and assumes no responsibility for the content, or practices of any third-party web sites or services. While we demand that third parties comply with our privacy measures and obligations, we do not warrant the offerings of any of these entities/individuals or their websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third- party.
You acknowledge and agree that Consumer Products Innovations shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit. You are welcome to view our own privacy policy here: https://zendrop.com/privacy-policy/.
Onboarding Order Credit
The Credit is available only to new users who have not previously registered for a Zendrop account. To be eligible for the Credit, users must successfully complete the account registration process and agree to the Zendrop Terms of Service and Privacy Policy.
The Credit may only be redeemed once per user. Any attempts to create multiple accounts or otherwise circumvent this restriction may result in the forfeiture of the Credit and termination of your Zendrop account. The Credit cannot be combined with any other discounts or promotions and cannot be redeemed for cash or applied to any previous purchases.
Zendrop reserves the right to modify, suspend, or terminate the Credit program at any time without notice. In the event of any modification, suspension, or termination, Zendrop will not be liable for any unused Credit.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
No refunds or credits for subscription charges will be provided to you, should you choose to terminate your subscription or cancel your account prior to the end of your effective subscription term.
Indemnification
You agree to defend, indemnify and hold harmless Consumer Products Innovations and its licensee and licensors, and their parent, subsidiaries, affiliates, partners, employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, b) a breach of these Terms, or c) your violation of any applicable laws or regulations.
You shall indemnify and hold Consumer Products Innovations harmless from any and all losses, damages, liabilities, costs and expenses (including, reasonable attorneys’ fees) arising from: a claim brought by any third party that Consumer Products Innovations’ manufacturing or supply of the Product infringes any patent, utility model, design, copyright, trademark or other intellectual property right of such third party, or a claim brought by any third party against Consumer Products Innovations for any loss, damage, cost, expense or liability arising from defects in the Product.
Limitation Of Liability
In no event shall Consumer Products Innovations, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
In no case shall Consumer Products Innovations, our directors, officers, employees, affiliates, agents, quasi-agents, assignees, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Consumer Products Innovations its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service. If you do agree to the new terms, you are deemed to have agreed to our terms and conditions, as well as our privacy policy. You are responsible for reviewing the website to determine any changes to our terms and conditions.
Return Policies
Our Chinese warehouse offers refunds for products that meet the following conditions:
We will issue returns and refunds if a product that is shipped to your customer is broken, lost, or defective.
If you believe that a product that you have ordered from Zendrop meets any of the above conditions, please send your inquiry to with any evidence you have from your customer to support your claim.
We will get back to you with how to proceed with a refund after we have reviewed the evidence you have submitted.
Contact Us
If you have any questions about these Terms, please contact us at [email protected]
