Terms And Conditions

Last updated: December 01, 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.zendrop.com website (the “Service”) operated by Consumer Products Innovations (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Orders placed going to the following countries are subject to additional fees, due to high shipping costs:

  • Saudi Arabia
  • India
  • Brazil

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Consumer Products Innovations cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Consumer Products Innovations customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Consumer Products Innovations with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Consumer Products Innovations to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Consumer Products Innovations will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Our proprietary Product Sourcing feature will only be accessible for orders that are made by our users’ “end customers”, and will not be accessible to orders placed through “test orders”.

Free Trial

Consumer Products Innovations may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Consumer Products Innovations until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Consumer Products Innovations reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Consumer Products Innovations, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Consumer Products Innovations will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Certain refund requests for Subscriptions may be considered by Consumer Products Innovations on a case-by-case basis and granted at the sole discretion of Consumer Products Innovations. Also, any packages that take more than 5 days longer than the longest listed estimated delivery time seen below are eligible for a refund if you have already issued a refund to your customer, and it is within 7 days of the package being delivered. Proof of refund is required, and refunds will be granted at the sole discretion of Consumer Products Innovations.

IMPORTANT NOTE: Our estimated processing time of 1 to 3 days is separate from our estimated shipping times. This is necessary to note when considering refund eligibility for ‘long shipping’.

Certain refund requests for Subscriptions may be considered by Consumer Products Innovations on a case-by-case basis and granted at the sole discretion of Consumer Products Innovations. Also, any packages that take more than 5 days longer than the longest listed estimated delivery time seen below are eligible for a refund (shipping cost) if you have already issued a refund to your customer, and it is within 7 days of the package being delivered. Proof of refund is required, and refunds will be granted at the sole discretion of Consumer Products Innovations.

If a product is delivered damaged or defective, and you’re able to provide a high-quality image or video of the damaged or defective product, a refund or replacement will be issued as long as the request is submitted within 7 days of the product being delivered.

 

Country Estimated Delivery Time
Afghanistan 20-30
Albania 12-18
Algeria 20-109
American Samoa 45-70
Andorra 10-15
Angola 24-60
Anguilla 30-68
Antarctica 45-70
Antigua and Barbuda 14-36
Argentina 35-86
Armenia 30-54
Aruba 26-54
Ascension Island 45-70
Australia 6-17
Austria 7-12
Autonomous country 25-30
Azerbaijan 28-54
Bahamas 45-70
Bahrain 15-20
Bangladesh 7-19
Barbados 21-47
Belarus 45-70
Belgium 10-15
Belize 14-74
Benin 20-30
Bermuda 19-69
Bhutan 9-35
Bolivia 15-20
BONAIRE 45-70
Bonaire 45-70
Bosnia and Herzegovina 8-68
Botswana 45-70
Bouvet Island 20-25
Brazil 15-41
British Indian Ocean Territory 45-70
British Virgin Islands 40-70
Brunei Darussalam 13-36
Bulgaria 15-40
Burkina Faso 14-71
Burundi 20-30
Cambodia 12-30
Cameroon 31-36
Canada 10-30
Cape Verde 18-43
CAROLINE ISLANDS 30-40
Cayman Islands 19-50
Central Africa 30-40
Chad 45-70
Chile 17-53
China 5-30
Christmas Island 45-70
Cocos Keeling Islands 45-70
Colombia 18-54
Comoros 45-70
Congo 20-23
Congo 45-70
Cook Islands 22-54
Costa Rica 26-76
Cote d’Ivoire 11-27
Croatia 11-21
Cuba 45-70
Curacao 20-30
Cyprus 11-25
Czech Repoublic 45-70
Denmark 5-19
Djibouti 45-70
Dominica 30-90
Dominican Republic 77-191
East Timor 36-72
Ecuador 20-30
Egypt 40-82
El Salvador 34-206
Equatorial Guinea 45-70
Eritrea 45-70
Estonia 14-42
Ethiopia 28-55
Faroe Islands 14-30
Fiji 45-68
Finland 7-15
France 6-15
French Guiana 15-20
French Polynesia 27-71
French Southern Territories 45-70
Gabon 21-38
Gambia 20-40
Georgia 10-47
Germany 6-13
Ghana 8-31
Gibraltar 45-70
Greece 6-13
Greenland 11-70
Grenada 20-30
Guadeloupe 15-39
Guam 15-30
Guatemala 19-50
Guernsey Island 11-34
Guinebissau 45-70
Guinea 20-40
Guyana 45-70
Haiti 15-20
Heard islands and Mc Donald Islands 45-70
Honduras 45-70
Hong Kong 13-20
Hungary 10-20
Iceland 10-30
India 15-22
Indonesia 16-35
Iran 45-70
Iraq 45-70
Ireland 5-15
Islas Canarias 45-70
Isle of Man 20-40
Israel 5-25
Italy 6-18
Jamaica 15-40
Japan 4-11
Jersey 9-22
Jordan 16-46
Kazakhstan 45-70
Kenya 9-30
Kiribati 45-70
Kosovo 30-40
Kuwait 23-55
Kyrgyzstan 45-70
Lao 7-44
Latvia 13-38
Lebanon 15-51
Lesotho 27-65
Liberia 30-40
Libya 45-70
Liechtenstein 15-26
Lithuania 7-18
Luxembourg 7-11
Macau 1-4
Macedonia 22-84
Madagascar 20-84
madeira 45-70
Malawi 33-111
Malaysia 3-11
Maldives 9-16
Mali 20-40
Malta 7-25
Malvinas islands (Falkland Islands) 20-30
Marshall Islands 26
Martinique 18-29
Mauritania 30-40
Mauritius 13-52
Mayotte 15-42
Mexico 25-87
Micronesia 17-24
Moldova 13-67
Monaco 9-15
Mongolia 7-22
Montenegro 15-20
Montserrat 40-60
Morocco 13-29
Mozambique 19-78
Myanmar 6-41
Namibia 68-90
Nauru 45-70
Nepal 45-70
Netherlands 7-13
Netherlands Antilles 20-30
NEVIS 45-70
New Caledonia 30-52
New Zealand 7-20
Nicaragua 20-30
Niger 19-30
Nigeria 12-61
Niue 45-70
Norfolk Island 20-30
North Korea 45-70
Northern Marianas 18-58
Norway 7-17
Oman 12-16
Pakistan 20-44
Palau 30-40
Palestine 73-174
Panama 38-62
Papua New Guinea 18-50
Paraguay 32-57
Peru 43-57
Philippines 29-43
Pitcairn Islands Group 45-70
Poland 7-19
Puerto Rico 13-38
Qatar 21-72
Reunion 20-27
Romania 19-28
Russia 7-44
Rwanda 13-32
Saint helena 60-90
Saint Kitts and nevis 28-72
Saint lucia 17-49
Saint Martin(French Part) 22-61
Saint Pierre and Miquelon 22-27
Saint Vincent and the Grenadines 30-40
San Marion 16-35
Sao Tome and Principe 45-70
Saudi Arabia 16-64
Senegal 15-20
Serbia 16-61
Seychelles 36-94
Sierra leone 15-37
Singapore 4-16
Slovakia 12-35
Slovenia 15-35
Solomon Islands 36-54
Somalia 45-70
SOMALILAND (NORTH SOMALIA) 45-70
South Africa 30-90
South Georgia and South Sandwich Islands 45-70
South Korea 6-15
South Sudan 20-30
Spain 5-23
Sri Lanka 22-81
ST.BARTHELEMY 25-30
ST.EUSTATIUS 45-70
ST.MAARTEN 45-70
Sudan 45-70
Suriname 18-47
Svalbard and jan Mayen Islands 25-41
Swaziland 50-108
Sweden 7-61
Switzerland 7-13
Syria 45-70
Taiwan,China 3-9
Tajikistan 20-30
Tanzania 13-37
Thailand 6-31
Togo 11-49
Tokelau 45-70
Tonga 45-90
Trinidad and Tobago 13-50
Tristan da Cunha 45-70
Tunisia 14-38
Turkey 10-27
Turkmenistan 20-30
Turks and Caicos Islands 30-60
Tuvalu 45-70
Uganda 9-17
Ukraine 11-40
United Arab Emirates 4-7
United Kingdom 4-8
United States 10-27
UNITED STATES MINOR OUTLYING ISLANDS 13-29
United States Virgin Islands 11-39
Uruguay 40-90
Uzbekistan 20-30
Vanuatu 40-80
Vatican 11-39
Venezuela 30-50
Viet Nam 15-21
Wallis and Futuna Islands 20-30
Western Sahara 30-83
Western Samoa 30-70
Yemen 45-70
Yugoslavia 45-70
Zaire 45-70
Zambia 20-70
Zimbabwe 30-80

Express Shipping

Consumer Products Innovations will offer refunds of the Express Shipping fee only on orders placed with Express Shipping that were in transit for over 10 days.

Branding

Personalized Branded Thank You Cards are only available for orders that contain products from the Zendrop Fulfillment catalog. Refunds for membership fees will not be issued because of the absence of Branded Thank You Cards for shipments containing products from other suppliers.

Accounts

When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Consumer Products Innovations

Consumer Products Innovations has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

You acknowledge and agree that Consumer Products Innovations shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

No refunds or credits for subscription charges will be provided to you, should you choose to terminate your subscription or cancel your account prior to the end of your effective subscription term.

Indemnification

You agree to defend, indemnify and hold harmless Consumer Products Innovations and its licensee and licensors, and their parent, subsidiaries, affiliates, partners, employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, b) a breach of these Terms or c) your violation of any applicable laws or regulations.

You shall indemnify and hold Consumer Products Innovations harmless from any and all losses, damages, liabilities, costs, and expenses (including, reasonable attorneys’ fees) arising from: a claim brought by any third party that Consumer Products Innovations’ manufacturing or supply of the Product infringes any patent, utility model, design, copyright, trademark or other intellectual property rights of such third party, or a claim brought by any third party against Consumer Products Innovations for any loss, damage, cost, expense or liability arising from defects in the Product.

Limitation Of Liability

In no event shall Consumer Products Innovations, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

In no case shall Consumer Products Innovations, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Consumer Products Innovations its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Return Policies

Our Chinese warehouse offers refunds for products that meet the following conditions:

We will issue returns and refunds if a product that is shipped to your customer is broken, lost, or defective.

If you believe that a product that you have ordered from Zendrop meets any of the above conditions, please send your inquiry to [email protected] with any evidence you have from your customer to support your claim.

We will get back to you with how to proceed with a refund after we have reviewed the evidence you have submitted.

US Direct

RETURNS

An RMA / return claim can be made for orders up to 30 days past the day the order was delivered. To initiate a claim, reach out to Zendrop’s Support team at [email protected]

If your order is eligible for a free return label, we will forward you the attachment with the label.

There are instances where this process may be delayed or additional information is required.

Resolutions to claims are expected within 15 days of them being sent to the supplier. If the supplier does not respond to the claim after numerous attempts of communication during that time frame, the claim will be closed.

If the supplier approves the claim, you have 7 business days to send the package back to the supplier in order to receive your credit.

For return packages, we’ll forward you the email with the supplier’s return address as well as the RMA # for your reference. The RMA # needs to be clearly visible on the box.

You’re responsible for the return label unless you are eligible for a free one.

Once you receive the tracking number, you’ll be required to provide that to us. This will be sufficient evidence in proving the delivery of the returned package.

Once the supplier has approved the RMA for credit and confirmed they received the package, we will then apply that credit to your Zendrop account.

Contact Us

If you have any questions about these Terms, please contact us.